Before you start using the Sity88 platform, we encourage you to read these terms and conditions carefully. This document outlines your rights and responsibilities as a member, as well as how we protect your interests as a player.
Here are the six key areas covered in Sity88's Terms and Conditions. Each section is designed to protect your rights as a player and ensure a fair gaming experience.
Only individuals aged 18 and above are eligible to register at Sity88. Each player is permitted one account only. The registration process requires accurate and valid personal information for KYC verification purposes.
All deposits and withdrawals are processed through Sity88-supported payment methods — DuitNow, TnG, FPX, GrabPay, and Boost. Withdrawals can only be made to an account registered under the same member's name.
All bonuses are subject to the applicable wagering requirements. Sity88 is committed to ensuring bonus terms are written clearly and are easy to understand — no hidden conditions that will catch you off guard later.
You are responsible for keeping your Sity88 account password confidential. Two-factor authentication is available and strongly encouraged. Any suspicious activity must be reported to our support team immediately.
Sity88 reserves the right to suspend or terminate accounts involved in fraud, multiple account usage, or terms violations. Such decisions are made following a thorough investigation to ensure fairness for all parties.
Sity88 provides a clear channel for players to submit complaints. All disputes are resolved fairly, transparently, and within a reasonable timeframe through our customer support team available 24/7.
Important: By registering and using the Sity88 platform, you are deemed to have read, understood, and agreed to all terms and conditions stated below. If you do not agree with any part of this document, please discontinue use of our platform.
These Terms and Conditions ("Agreement") constitute a legally binding agreement between you ("Member" or "User") and Sity88 ("Platform", "we", or "Company") regarding your use of the Sity88 online entertainment platform, accessible via our official website and mobile application.
Sity88 is an online entertainment platform offering a wide range of games including sports betting, live casino, slots, fish shooting games, bingo, and various other game categories. Our platform is designed specifically to meet the needs and preferences of Malaysian players, delivering a safe, fair, and enjoyable gaming experience.
This document is written in both Bahasa Melayu and English. In the event of any discrepancy between the two language versions, the Bahasa Melayu version shall serve as the primary reference.
To register and use the Sity88 platform, you must meet the following eligibility requirements:
Warning: Sity88 conducts strict age verification as part of the KYC (Know Your Customer) process. Any attempt to register using false information or another person's identity will result in immediate account termination and the freezing of all funds in that account.
Each player is only permitted to hold one (1) active account at Sity88. This includes accounts registered using different names, email addresses, phone numbers, or device details. Holding multiple accounts is a serious violation of these terms and may result in the termination of all associated accounts along with the forfeiture of accumulated balances and bonuses.
During registration, you are required to provide accurate, complete, and up-to-date information. Required details include your full name, identity card or passport number, date of birth, active email address, mobile number, and bank account or digital wallet information for payment purposes. You are responsible for keeping your information updated should any changes occur.
Sity88 conducts a rigorous KYC (Know Your Customer) process to ensure platform security and comply with anti-money laundering requirements. You may be asked to submit supporting documents such as a copy of your identity card, a utility bill as proof of address, or other financial documents. This verification process is in place to protect you and all users of our platform.
Sity88 supports the following payment methods for deposits and withdrawals: DuitNow, Touch 'n Go eWallet, FPX (online banking), GrabPay, and Boost. All transactions are processed through a secure payment gateway protected by 256-bit SSL encryption.
Minimum and maximum deposit and withdrawal limits are determined by your chosen payment method and membership tier. VIP members enjoy higher withdrawal limits and faster processing speeds compared to regular members. Current limit details can be found on your account page.
Deposits are typically credited to your Sity88 account within 5 to 15 minutes after the transaction is confirmed. Withdrawals for regular members are processed within 24 business hours, while VIP members enjoy express withdrawals in 30 minutes or less depending on the chosen payment method.
Withdrawals can only be processed to a bank account or digital wallet registered under the same name as the Sity88 account holder. Sity88 does not process withdrawals to third-party accounts under any circumstances. This is an important security measure to protect your funds.
Note: Sity88 reserves the right to request additional verification before processing withdrawals that exceed a certain amount. This is a standard protection procedure designed to safeguard your funds from unauthorized access.
All bonuses and promotions offered by Sity88 are subject to eligibility requirements set for each offer. In general, bonuses are only available to members who have completed the KYC verification process and meet the specified minimum deposit requirements. Bonuses cannot be combined unless explicitly stated otherwise.
All deposit bonuses are subject to the specified wagering (rollover) requirements. Wagering requirements mean you must wager the bonus amount X times before any winnings derived from that bonus can be withdrawn. The specific rollover requirements for each promotion are clearly stated on the relevant promotions page. Sity88 is committed to ensuring these requirements are realistic and achievable for regular players.
Sity88 uses a sophisticated detection system to identify bonus abuse. Activities considered bonus abuse include registering multiple accounts to claim bonuses repeatedly, using automation software, or employing betting strategies specifically designed to exploit bonuses without genuine risk. Any confirmed abuse will result in bonus cancellation and may lead to account termination.
All games offered on Sity88 follow industry-standard rules set by their respective game providers. Game results are final and cannot be disputed unless there is substantial evidence of a verified technical failure confirmed by Sity88.
Sity88 players are expected to conduct themselves with courtesy and responsibility at all times. The following actions are strictly prohibited on the Sity88 platform:
You are fully responsible for maintaining the confidentiality of your Sity88 account login credentials, including your username and password. Sity88 recommends that you:
Sity88 will not be held liable for any losses resulting from your own negligence in safeguarding your login credentials.
You may close your Sity88 account at any time by contacting our customer support team. Before the account closure is processed, all pending withdrawals will be settled first and any eligible account balance will be returned to you in accordance with our standard withdrawal procedure.
Sity88 reserves the right to suspend or terminate your account without prior notice if you breach any term of this agreement, engage in fraudulent activity, or if your actions cause harm or pose a threat to the platform or other players. In cases of termination due to a breach of terms, Sity88 reserves the right to withhold account balances and bonuses as compensation.
Sity88 provides the platform "as is" and makes no implied warranties regarding continuous availability, odds accuracy, or expected winnings. Online entertainment platforms carry financial risk, and Sity88 is not liable for:
Sity88's liability to you under any circumstances shall not exceed the net deposit amount you made in the 30 days prior to the claim being submitted.
The use of your personal data by Sity88 is governed by Privacy Policy ours, which forms part of this agreement. Sity88 is committed to protecting your personal information and will not share your data with third parties without your consent, except as required by law. All data you provide is stored on secure servers with full encryption.
If you have any complaints or disputes regarding the Sity88 platform, we encourage you to follow these steps:
Sity88 is committed to resolving all disputes fairly and transparently. Sity88's decision following the internal review process is final unless there is a clear factual error.
Sity88 reserves the right to amend, update, or modify these terms and conditions at any time. Any material changes will be communicated to members via email notification or in-platform notification at least 7 days before the amendments take effect. Continued use of the Sity88 platform after the effective date of such amendments constitutes your acceptance of the revised terms.
We encourage you to review this page regularly to ensure you are always aware of the latest terms governing your use of the Sity88 platform. The "Last Updated" date at the top of this page will always reflect the date of the most recent amendment.
Contact Us: If you have any questions about these Terms and Conditions, please contact the Sity88 customer support team via live chat, available 24/7 on our platform. We are ready to help you understand every aspect of this agreement more clearly.
You have read our Terms and Conditions. Now it's time to enjoy a safe, fair, and exciting gaming experience alongside a community of over 500,000 Malaysian players at Sity88.