Your privacy is Sity88's top priority. This document transparently explains how we collect, use, store, and protect your personal information — so you can play with complete peace of mind.
Sity88 takes a comprehensive, multi-layered approach to protecting every player's personal data. The following are the core commitments of our unwavering privacy policy.
All data transmitted between your device and Sity88's servers is protected by 256-bit SSL encryption — the same standard used by banking institutions and governments worldwide. This means any data passing through the network cannot be read by third parties even if successfully intercepted.
Your personal data is stored on servers protected by strict access controls. Only authorised personnel with a legitimate operational need may access this information. All databases are encrypted at rest and backed up regularly to prevent data loss.
Sity88 operates on a "minimum access rights" principle — each staff member can only view the data necessary to perform their specific duties. All access to user data is logged and audited regularly to ensure no misuse of information occurs within our own organisation.
Sity88 has never and will never sell, rent, or trade your personal information to any third party for marketing or commercial purposes. Your data is shared only with selected, contractually bound service partners, and solely for the purpose of delivering services related to your account.
You have the right to know what data we hold about you, request corrections if there are errors, and in certain cases request deletion of your data. Sity88 makes this process straightforward — contact our support team and we will process your request within the stipulated timeframe.
You have full control over the marketing communications you receive from Sity88. You may opt in or out of promotional emails, push notifications, and other marketing messages through your account settings at any time, hassle-free.
Important Note: By using the Sity88 platform, you agree to the collection and use of your personal information as described in this Privacy Policy. We encourage you to read this document in full to understand your rights and the protections available to you.
Sity88 ("we", "Platform", or "Company") is committed to protecting the privacy and personal information of every player who uses our online entertainment platform. This Privacy Policy describes our practices regarding the collection, use, disclosure, and protection of your personal information when you access or use the Sity88 website, mobile app, and services.
We believe privacy is not merely a legal obligation — it is a moral responsibility to every player who entrusts us with their personal information. This is why Sity88 continuously invests in security infrastructure and staff training to ensure your data always remains in safe hands.
This Privacy Policy applies to all users of the Sity88 platform regardless of access method — whether via web browser or our mobile app. It is to be read together with Terms and Conditions which forms part of the overall agreement between you and sity88.
When you register and use the Sity88 platform, we collect information you voluntarily provide, including:
Sity88 also automatically collects certain information when you use our platform:
| Data Type | Example | Main Purpose |
|---|---|---|
| Identity | Name, IC, Date of Birth | KYC verification & account security |
| Contact | Email, Phone | Communication & account notifications |
| Finance | Bank account number, transaction records | Deposit & withdrawal processing |
| Technical | IP address, device type | Security & platform improvements |
| Usage | Game history, session logs | Fraud detection & responsible gaming |
Sity88 uses the personal information collected for the following purposes, all of which are legitimate and necessary for the proper operation of our platform:
Legal Basis for Processing: sity88 processes your personal data only on a lawful basis — whether to fulfil a contract with you, comply with legal obligations, protect vital interests, or based on consent you have voluntarily provided.
Sity88 does not sell, rent, or trade your personal information. However, we may share your data with certain parties under limited and controlled circumstances:
We share necessary data with third-party service providers who help us operate the platform — including payment processors, KYC service providers, server hosting companies, and gaming software providers. All these service providers are bound by strict data protection agreements and are only permitted to use your data for specified purposes.
Sity88 may disclose your personal information to the relevant authorities when required by law, court order, or for the purposes of crime prevention and financial fraud detection. In such situations, we will endeavour to notify you in advance where permitted by law.
In the event of any merger, acquisition, or transfer of business assets, user information may form part of the transferred assets. In such cases, you will be notified in advance and the new privacy policy will explain how your data is managed by the new entity.
Sity88 implements a range of technical and organisational security measures to protect your personal data from unauthorised access, loss, destruction, or accidental disclosure:
Reminder: While sity88 implements high security measures, no system can guarantee absolute security. You are also responsible for keeping your password secure and ensuring that your account is not accessed by unauthorised parties.
Sity88 uses cookies and similar tracking technologies to enhance your experience on our platform. Cookies are small text files stored on your device that help us recognise you on subsequent visits.
You can manage cookie settings through your web browser. However, disabling certain cookies may affect the functionality of the Sity88 platform.
Sity88 retains your personal data for as long as your account is active or as long as necessary to provide services to you. After account closure, we retain certain records for a specified period to fulfil legal obligations, resolve disputes, and enforce our agreements.
In general, financial transaction records are retained for a minimum of seven (7) years in accordance with anti-money laundering legal requirements. KYC data is retained for five (5) years after the business relationship ends. Technical system log data is typically deleted within twelve (12) months.
As a Sity88 player, you have the following rights regarding your personal data:
You have the right to request a copy of the personal data we hold about you.
You may request that we correct inaccurate or incomplete data.
In certain circumstances, you may request the deletion of your personal data.
You may object to the processing of your data for direct marketing purposes.
You may request your data in a machine-readable format for transfer.
You may request that we restrict the processing of your data in certain situations.
To exercise any of the above rights, please contact our customer support team via live chat. We will process your request within 30 days of receipt.
The Sity88 platform is strictly for individuals aged 18 and above only. We do not knowingly collect, process, or store personal data of children under the age of 18. Should we discover that a child's data has been collected without proper age verification, we will immediately take action to delete that data and close the account in question.
If you are a parent or guardian and believe your underage child has registered on our platform, please contact our support team immediately so we can take the appropriate action.
The Sity88 platform does not contain links to external websites. All navigation within our platform is entirely internal. This Privacy Policy applies solely to the Sity88 platform and does not cover the privacy practices of any third parties that may interact with you through other channels.
Sity88 reserves the right to amend this Privacy Policy at any time to reflect changes in our practices, legal requirements, or platform improvements. Any significant amendments will be communicated to you via email notification or in-platform notification at least seven (7) days before taking effect.
The "Last Updated" date at the top of this page will always reflect the latest version of our Privacy Policy. Your continued use of the sity88 platform after any amendments take effect will be deemed as your acceptance of the updated policy.
If you have any questions, concerns, or requests regarding this Privacy Policy or how we manage your personal data, please contact the Sity88 customer support team, available 24/7 via live chat on our platform. We are here to assist you wholeheartedly.
Contact Our Privacy Team: For privacy and data protection inquiries, you may contact us via the sity88 platform live chat or by email at [email protected]. We are committed to responding to all privacy-related enquiries within 48 business hours.
Now that you know how Sity88 protects your privacy, Register today and enjoy a safe, fair, and exciting gaming experience alongside over 500,000 Malaysian players.